![]() ![]() ![]() Members get an extensive explanation of the benefits with the help of Step-by-Step Online Tutorials. Quick re-order is a useful B2B tool that can be incorporated into a loyalty program or mobile app with ease.This approach is informative and motivating, encouraging members to make their next purchase. The program is very transparent about customer progress and how close members are to their next benefit.This helps to ensure that the right subset of customers enroll in the program. The Home Depot is very specific about who this program serves and what the benefits are.Members can view their purchase history, save multiple lists for fast reorder, create, save and print quotes, see all purchases with a business dashboard, and more. Verified businesses also have access to the Pro Online Experience, which provides expanded online tools to help manage and grow their business, in addition to all the benefits of the Pro Xtra Loyalty Program. Plus, they also receive bonus perks like free drinks and snacks. They can even track their progress through The Home Depot Mobile App or by scanning their Virtual ID when checking out to see how far they have come and how close they are to their next perk. Every dollar they spend gets them closer to different perks. Members can unlock their rewards simply by making purchases at The Home Depot, in store or online. The Home Depot offers perks like reserved parking, dedicated checkout lanes, two-hour turnaround on orders, an expanded selection, exclusive discounts, and reduced pricing on orders over $1,500. Customers can either sign up online or in store at the Pro Desk to receive members-only benefits, offers and perks. It provides a personalized in-store and online experience. Pro Xtra is a free-to-join perks loyalty program that was created based on direct customer feedback. Program Structure – Growing Business Together Home Depot really shows off the program’s benefits, which makes it irresistible for newcomers and reminds current members of what they can do within the program.Īccessing “My Account” is easy from the main page and members can immediately see some of the features.For programs that target a very specific group of people, however, you might be able to ask more questions, which will help you personalize the experience appropriately. Avoiding asking too many questions at the outset will ensure you have a greater chance of getting people to sign up.Members can also learn about Pro Xtra Business Tools such as the Pro Xtra Virtual ID, reloadable gift cards and commercial credit, and The Home Depot App. The Home Depot’ s loyalty program ProXtra has a dedicated site where members can get to know how they’ll be rewarded and what kinds of exclusive perks they can enjoy. Only when navigating to the “For the Pro” menu do newcomers get a real look at the advantages of becoming a member.įrom here on, prospective members can find extensive descriptions of the benefits and services of the program. At first glance you won’t find too much information about their loyalty program, however. The sign-in page is quite simple, and straightforward. Customers can sign up for The Home Depot’s loyalty program immediately from the main page. So, let’s see how their goals are reflected in the program! Membership Page – For The Prosĭue to the fact that contractors, remodelers, as well as construction, installation and repair workers make up a large percentage of Home Depot’s customer base, the company mainly focuses on these professionals with their loyalty program. One of the ways they wanted to achieve this was through The Home Depot rewards program, Pro Xtra. They aimed to facilitate the work of their customers by providing them with services that make it simple for them to get in, get what they need, and get back to work quickly and easily. The founders of The Home Depot, the largest home improvement retailer in the United States, had a special vision. ![]()
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